WEST VIRGINIA
Offices of the Insurance Commissioner
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Allan L. McVey
Insurance Commissioner
Life and Health Consumer Services

The Consumer Services Unit of the Life and Health Division is staffed to help consumers with all aspects of their life, health, dental, vision or annuity insurance.  A WV consumer, provider or agent can call the Consumer Services team and speak to a trained staff member who will collect information on the issue and then act as a liaison with the insurance company to solve the problem.  

Typical calls to the unit would consist of claim denials or underpayments, network concerns, obtaining copies of policies, and general education explaining how a policy works. 

Life and Health Consumer Services Page

Telephone:    (304) 720-8584
Toll Free:       1-888-TRY WVIC (888-879-9842)
Facsimile:      (304) 558-4965
E-Mail:          OICConsumerServicesLH@wv.gov 
Property and Casualty Consumer Services
The Consumer Services Unit of the Property and Casualty Division can help consumers with questions and concerns for their automobile, homeowners, motorcycle, boat, pet, commercial property, commercial general liability, and workers compensation insurance.  You may call to discuss your policy with one of our Property and Casualty Specialist.  To give us permission to investigate the issue with the insurance company, please complete our online complaint form or we can mail you a form to complete.  Please use the link below to navigate to our page:

Property and Casualty Consumer Services Page

Telephone:    (304) 720-8580
Toll Free:       1-888-TRY WVIC (888-879-9842)
Facsimile:      (304) 558-4965
E-Mail:          OICConsumerServicesPC@wv.gov