"The West Virginia Offices of the Insurance Commissioner’s (WVOIC) mission is to protect consumers and make sure that insurance companies honor their commitments to policyholders. As consumers in West Virginia recover from disasters, we recognize concerns regarding insurance claim delays and denials. The WVOIC is deeply committed to ensuring that policyholders receive the coverage they are entitled to. At the WVOIC we provide direct assistance to consumers, investigate claims against insurers, monitor insurer conduct, and intervene to resolve disputes. We welcome continued collaboration with federal and local partners. Our purpose remains clear: to protect consumers and ensure a fair and efficient recovery process.”