The Consumer Services Unit of the Life and Health Division is staffed to help consumers with all aspects of their life, health, dental, vision or annuity insurance.  A WV consumer, provider or agent can call the Consumer Services team and speak to a trained staff member who will collect information on the issue and then act as a liaison with the insurance company to solve the problem.  

Typical calls to the unit would consist of claim denials or underpayments, network concerns, obtaining copies of policies, and general education explaining how a policy works.