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Consumer Services

Contact Information
Telephone:
  Toll Free 1-888-TRY WVIC (888-879-9842)
  TTY 1-800-435-7381
Facsimile:
  304-558-4965
E-Mail:
  OICConsumerServices@wv.gov
Correspondence:
  WV Offices of the Insurance Commissioner
  ATTN: Consumer Service Division
  PO Box 50540
  Charleston, West Virginia 25305-0540
Physical Address:
  900 Pennsylvania Ave.
  Charleston, West Virginia 25302
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Consumer Services

The Consumer Service Section is available to assist all West Virginia consumers, insurance companies, and their agents with insurance questions or complaints. The employees of the Section work hard to provide the highest level of consumer awareness and protection for those individuals experiencing insurance related problems. They concentrate on mitigating current and future problems by informing and educating the public as to their rights and responsibilities under individual insurance contracts and the laws of West Virginia.